Goodwill Industries of The Valleys, Inc.

  • Youth Services Program Manager

    Job ID
    Job Locations
    Location Name
    Goodwill Roanoke Support Center/Jobs Campus
    Human Services
  • Overview

    Employees of Goodwill go to work each day just like everyone else. They stock shelves in retail stores, drive trucks, balance spreadsheets in accounting, manage people and much more. They earn their paycheck just like everyone else. But at the same time they are also earning a second paycheck. They are helping fund, through their work, training and job programs what will put people with employment barriers in our community back to work.

    The Youth Services Program Manager position is primarily responsible for the oversight of the Radford, Roanoke and Rocky Mount and Northern area Pre-ETS, CSWTP, and Project SEARCH.   The Youth Services Program Manager must ensure compliance with existing federal and state government requirements, human rights and other regulatory standards. Will operate the program within budget and will work with the Regional Coordinator, Youth Services in the development of annual and long term strategic goals.


      • Assist in coordination of Pre-ETS, CSWTP, and Project SEARCH to assure that student needs are met appropriately and adequately.
      • Develop Pre-ETS, CSWTP, and Project SEARCH programs in areas not currently served
      • Responsible for knowledge and information regarding diverse funding streams and trends for service needs in the area.
      • Maintains knowledge of competitors and develop methods to retain GIV market share.
      • May assist in developing semi-annual individual plans for students enrolled, will review for accuracy and correctness.
      • Will regularly review student files to assure that documentation is clearly and appropriately completed; assuring that progress notes, reviews and all required assessments are current and up to date. Will develop a date schedule for student reviews and will use this to follow up on case records to assure timely documentation.
      • Meet with GIV staff and outside agency members when appropriate to review student progress, performance or proposed changes in semi-annual individual plans.
      • Will work with Regional Coordinator, Youth Services in the development of the budget and with the financial management of the youth programs.
      • May assist in making presentations to various community organizations, school systems, and other vocational rehabilitation agencies.
      • Maintains knowledge and information regarding trends and participates in area business network opportunities.
      • Serve as the representative of Pre-ETS, CSWTP, and Project SEARCH in the community outreach, resource development, and networking activities in order to grow and market the program.
      • Build effective linkages and positive working relationships with community partners, service providers, and collaborating agencies.
      • Provide regular and thorough program monitoring and oversight as directed by the Regional Coordinator, Youth Services through records reviews, reporting processes, staff meetings, direct observation, and other strategies.

    • Will perform recordkeeping functions to track monthly and year to date numbers of participants receiving Pre-ETS, CSWTP, and Project SEARCH services.
    • Participate in student meetings as needed and necessary.

    • Cognizant of safety and health requirements, reports/corrects violations and assists with administering CPR, first-aid, and medication as necessary. Maintains appropriate certifications in CPR, first-aid and other health and safety as required.
    • Maintain confidentiality as it pertains to students as per HIPAA and legal/regulatory requirements.
    • Ensures accurate monthly billing and invoicing for program services provided to students.
    • Assure staff coverage for Pre-ETS, CSWTP, and Project SEARCH. May be required to provide coverage at sites as needed.
    • Works directly with personnel at all levels and maintains an open door policy for those seeking assistance.
    • Extensive travel throughout the agency’s territory will be required.
    • Assist with development of additional services as needed.
    • Assists in other areas as needed and requested.


    • Experience, Competencies and Education

      Bachelor’s degree (BA or BS) or equivalent; or two to five years related experience and/or training; or equivalent combination of education and experience.  Experience preferred in dealing with disabled populations.

               Language skills

    Ability to read, analyze and interpret the most complex documents relating to human rights. Ability to respond effectively to the most sensitive inquiries or complaints.

                  Mathematical skills

    Ability to perform basic mathematical equations.

    Reasoning ability

    Ability to apply principles of logical thinking to a wide range of practical problems. Ability to deal with a variety of abstract and concrete variables




    • A valid driver’s license and the ability to provide proof of insurance is required to drive personal vehicle on company business. Additionally, an acceptable motor vehicle record
    • based on Goodwill guidelines is required to drive a company vehicle or transport program participants.


    • First-aid/CPR
    • Other health and safety training as required



    • Accomplishment of assigned tasks
    • Operating Budget
    • # of students served
    • Program growth




    • Physical Demands


    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear. The employee must occasionally assist with lifting and/or moving up to 50 pounds or complete such individually. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The potential exists for contact of bodily fluids in the day-to-day management of our participants.


    • Work Environment


    • Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is not normally exposed to weather conditions. The noise level in the work environment is usually low to moderate.


    Goodwill offers a competitive salary and benefits for full time employees such as medical, dental, vision, life, retirement, educational reimbursement, EAP, STD, LTD, and PTO. We offer retirement and EAP benefits for part time employees.


    “Helping people and families in our communities achieve a better life through work and independence.”


    Equal Opportunity/Affirmative Action employer.


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