Goodwill currently has an opening for an IT Support Coordinator. The IT Support Coordinator shall provides end-user support for the end-user community of Goodwill Industries of the Valleys. Must be customer support oriented, self starter, able to work in a dynamic and fast paced environment; good communication skills in person, by phone and by e-mail.
ADDITIONAL DUTIES AND RESPONSIBILITIES
Associate’s Degree (AA or AAS) or equivalent with three years experience; or five to ten years related experience and/or training; or equivalent combination of education and experience.
MCSE and A+ certifications desired but not required.
Microsoft Server /2012/2016/2019 Support
Office 365 Support
Microsoft 7 and 10 support
Microsoft SQL server support
HPE ProLiant server setup, configuration and support
RAID 0, 1, 5, 6, and vRaid setup, configuration and support
MPIO setup, configuration and support
SAN setup, configuration and support
Data backup software and systems
Previous helpdesk or customer support experience
Microsoft Windows 7 and 10; installation, support and troubleshoot
Microsoft Office 2013+ (includes Outlook)
Microsoft Active Directory and Domain support
Microsoft Networking including Microsoft File and Print Sharing
Virtual Machines; Hyper-V and Microsoft Virtual Machine Manager, VMware
TCP/IP networks (IP v4/v6) including DNS and DHCP
WiFi Networks (820.11a/b/g/n)
VPN and PPTP support
Remote desktop support; Microsoft RDP, TeamViewer
Web browsers; Microsoft Internet Explorer, Chrome & FireFox
Antivirus, Spam and Spyware software
System Center Suite of products
Diverse experiences in managing a range of IT hardware, software, operating systems and peripherals.
Ability to read, analyze and interpret documents relating to the network operations, and IT functions. Ability to respond effectively to the most sensitive inquires or complaints. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to employees, and management at all levels of the company.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to apply principles of logical thinking of a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolisms, (Formulas, scientific equations, graphs, etc...) Ability to deal with a variety of abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS:
ACCOUNTABILITIES AND MEASURES
AMERICANS WITH DISABILITIES SPECIFICATIONS:
Work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is not normally exposed to weather conditions. The noise level in the work environment is usually low to moderate.