Goodwill Industries of The Valleys, Inc.

  • Director of Workforce Training Services

    Job ID
    Job Locations
    Location Name
    Roanoke Support Center/Jobs Campus
    Human Services
  • Overview

    The Director of workforce Training Services position supervises operations of workforce training programs for GIV. These programs include but are not limited to Supported Employment, Community Work Adjustment, GoodStart, Careers in Technology, GoodCare, WIOA Adult Services, Jobs Plus, and Senior Community Service Employment Program (SCSEP).


    Essential Duties and Responsibilities

    • Provide regular and thorough program monitoring and oversight as directed including but not limited to records reviews, reporting processes, staff meetings, direct observation, and other strategies.
    • Responsible for the Outcomes Management of assigned services. Report to be prepared and submitted semi-annually.
    • Executes GIV’s Strategic Plan as it pertains to assigned services.
    • In conjunction with the Senior Directors of Administration and Program Services conducts on-site monitoring of all activities funded under the Workforce Innovation and Opportunity Act.
    • Verifies and approves invoices as they pertain to those program under position’s supervision.
    • Responsible for implementation and adherence to maintenance of various policies and procedures pertaining to programs and agency’s operations. This includes but not limited to Employee Handbook, safety policies, Human Rights and Participant Policy and Procedure manual.
    • Responsible for working with the Director of Business Engagement and Senior Director of Program Services to ensure operation of the Business Engagement team with required personnel.
    • Work with individuals served in programs, families, agency personnel, community agencies, local WIOA boards, employer partners, and other appropriate parties to problem solve issues related to services.
    • Act as a Mandated Reporter as defined by the State of Virginia.
    • Inform the Senior Director of Program Services of unusual and/or crisis situations as they arise.


    • Will assist the Senior Directors of Administration and Program Services in the financial management of cost centers for all Mission Services program.
    • Will assist the Senior Director in the development of the annual budget for all Mission Services programs under supervision.
    • Ensures accurate monthly billing and invoicing for program services provided to participants.


    • Assists the Senior Director of Administration and supporting personnel to ensure required compliance and program performance.
    • Cognizant of safety and health requirements, reports/corrects violations and assists with administering CPR, first-aid, and medication as necessary. 
    • Knowledgeable of CARF standards and applies/adheres to those standards pertaining to programs under his/her supervision.
    • Knowledgeable of WIOA standards and applies /adheres to those standards pertaining to programs under his/her supervision.


    • Provides direct support to Program Coordinators and Managers; maintaining an open door policy for those seeking assistance.
    • Works directly with personnel at all levels to provide development and coaching opportunities for their future advancement.


    • Participates in GIV activities such as conference and meetings that pertain to the scope of program operations.
    • Participate in organizational meetings, committees and work groups as assigned.
    • Assists the Director of Community Engagement to build effective linkages and positive working relationships with community partners, service providers, and collaborating agencies.

    Field Development

    • Research and develop for approval and implementation new programs with appropriate funding for new programs in response to needs expressed by the community and persons served.
    • Remain abreast of new trends in the field of vocational rehabilitation. Be informed and responsive to legislative and policy changes within vocational rehabilitation and workforce development fields.
    • Responsible for knowledge and information regarding diverse funding streams and trends for service needs in the area.
    • Maintains knowledge of competitors and develop methods to retain GIV market share.


    • Extensive travel throughout the agency’s territory will be required.
    • Assists in other areas as needed and requested.


    Experience, Competencies and Education


    Language Skills

    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
    • Ability to write reports, business correspondence, and procedure manuals. 
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Ability to read, analyze and interpret the most complex documents relating to Vocational Rehabilitation Services to include public policy, legislation, and state and federal regulations. 
    • Ability to respond timely and effectively to the most sensitive inquiries or complaints while adhering to confidentiality issues. 
    • Ability to make effective and persuasive speeches and presentations regarding GIV services and mission.  
    • Ability to communicate appropriately with staff, colleagues, supervisors, community partners, participants and all other interested parties.

    Mathematical Skills

    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
    • Ability to apply concepts of basic algebra and geometry.
    • Ability to apply mathematical operations to such tasks as budgetary analysis, revenue/expense calculations, rate determination for services, and grant applications.

    Reasoning Ability

    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Other Skills

    • Must be able to successfully complete FBI and/or State background investigation and drug screen.
    • Must be able to obtain certification in CPR/First Aid.

    Accountabilities and Measures

    • Accomplishment of assigned duties
    • Ability to maintain all records and other documentation pertinent to the position in a timely and accurate manner.
    • Ability to build and maintain effective relationships with disabled and disadvantaged individuals, staff, employers, agency representatives, families, and other service providers.
    • Ability to coordinate activities for program participants with employers
    • Ability to work independently, be flexible and dependable and demonstrate initiative and creativity.
    • Ability to perceive and evaluate progress and problem areas for the program and assigned personnel using problem solving skills and available resources.
    • Ability to develop goals, objectives, policies and procedures that support the program, participants and community employers.
    • Ability to develop outcome measures for the program and ability to track/compile data, assuring that program goals and outcomes are attained for the program and program participants.
    • Ability to manage the program assuring compliance with all necessary standards, rules and regulations


    • Valid State of Virginia driver’s license and proof of insurance required to drive personal car on company business.
    • Additionally, 3+ point DMV record required to drive company vehicle.
    • CPR/First Aid Certification



    Physical Demands

    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
    • While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; and talk or hear.
    • The employee must frequently lift and/or move 10 pounds; and occasionally lift and/or move up to 50 pounds.
    • Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
    • Must be physically capable of administering CPR.

    Work Environment

    • Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • While performing the duties of this job, the employee is not normally exposed to weather conditions. 
    • The noise level in the work environment is usually moderate to loud.
    • There may be periods of short deadlines and quick turnaround on projects or information increasing normal stress levels periodically.


    Goodwill offers a competitive salary and benefits for full time employees such as medical, dental, vision, life, retirement, educational reimbursement, EAP, STD, LTD, and PTO.  We offer retirement and EAP benefits for part time employees.

    “Helping people and families in our communities achieve a better life through work and independence.”


    Equal employment/Affirmative action employer.



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