Goodwill Industries of The Valleys, Inc.

  • Team Lead Retail Production

    Job ID
    2018-2943
    Job Locations
    US-VA-Madison Heights
    Location Name
    Madison Heights Store
    Category
    Retail Production
  • Overview

    Goodwill currently has an opening for a Team Lead of Retail Production. The Team Lead will assist and support the management team to insure the proper and successful operation of the retail store. 
     

    Responsibilities

    Customer Satisfaction

    • Provides and promotes exceptional customer service for internal and external customers using the AIM customer service program to insuring repeat shoppers and donors.
    • Leads staff using the AIM customer service program to resolve customer dissatisfaction.
    • Works to resolve customer dissatisfaction issues; seeks manager on duty assistance when necessary.
    • Supports a clean and pleasant shopping environment.

    Production Floor

    • Supports the oversight of the production area engaged in receiving and processing donated merchandise.
    • Leads the processors to meet daily productivity goals in all commodities and reports deficiencies to production manager.
    • Monitors quality and quantity of goods going to sales floor.
    • Appraises and prices house wares, furniture and “mark-up” textiles with the intent of maximizing sales.
    • Maintains a clean and safe environment in the donation, production and compactor areas. 
    • Assures that backroom is organized, clean and productive following the Kaizen method of standardization and organization.

    People Management

    • Supports team work atmosphere.
    • Leads employees with established policies and guidelines in compliance, safety, security, sales, productivity and record keeping procedures and practices.
    • Assist with training employees.
    • Provides input to the manager regarding employee performance.  
    • Performs work of fellow employees on an as needed basis.
    • Drives positive reinforcement and motivation to all associates.

    Safety/Compliance

    • Ensures that all items found in donations that are considered recalled are not sent to the sales floor for sale to the public.  Items discovered on the sales floor will be recorded on the recall activity log and properly disposed of.
    • Stay current with recall notices.
    • Assures we are providing our employees, donors and shoppers with a safe environment. Reports areas in need of maintenance to the Store Manager in a timely manner.
    • Attends store safety and team meetings as required.
    • Completes all training required in a timely manner.


     

    Qualifications

    Experience, Competencies and Education

    High school diploma or general education degree (GED); Computer skills, including Microsoft Office and web based programs desired. 

     

    Language Skills
    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

     

    Mathematical Skills

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

     

    Reasoning Ability
    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


    ACCOUNTABILITIES AND MEASURES
    Supports the retail store and its team members engaged in selling a general line of merchandise ensuring that sales goals are achieved.
    oodwill offers a competitive salary and benefits for full time employees such as medical, dental, vision, life, retirement, educational reimbursement, EAP, STD, LTD, and PTO. We offer retirement and EAP benefits for part time employees. 

     

    Goodwill offers a competitive salary and benefits for full time employees such as medical, dental, vision, life, retirement, educational reimbursement, EAP, STD, LTD, and PTO. We offer retirement and EAP benefits for part time employees.
     
    “Helping people and families in our communities achieve a better life through work and independence.”
     
    Goodwill is an equal employment/affirmative action employer.

     

     

     

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