Goodwill Industries of The Valleys, Inc.

  • Youth Center Manager

    Job ID
    Job Locations
    Location Name
    Roanoke Support Center/Jobs Campus
    Mission Services
  • Overview

    Goodwill currently has an opening for a Youth Center Manager. The Youth Center Manager is primarily responsible for the oversight of the activities provided in the Goodwill Youth Center and the Reality Check program with supervisory responsibilities. The Youth Center Manager must ensure compliance with existing federal and state government requirements, human rights and other regulatory standards. The Youth Center Manager will operate the program within budget and will work with the Regional Coordinator of Youth Services in the development of annual and long term strategic goals.


    • Assist in coordination of all responsible programs to assure that participant needs are met appropriately and adequately.

    • Oversee Youth Center participation, Mentoring, and Reality Check programs.

    • Responsible for providing initial and ongoing staff training. Assures that new staff are trained and certified to provide services to participants within thirty days of hire.

    • Maintain high ethical standards for self and staff.

    • Youth Center Manager is responsible for the ensuring the safe operation of the center in accordance with Goodwill Industries policies and procedures.

    • Assure staff coverage for all responsible programs. Responsible for providing coverage at Youth Center as needed.

    • Position provides oversight for Reality Check Program Staff and Community Volunteers. Youth Center Manager is also responsible for the recruitment of these positions as needed.

    • Maintains knowledge of competitors and develop methods to retain GIV market share.

    • Will develop and maintain a schedule for center activities.

    • Coordinate with Youth Program Managers for scheduling use of the Youth Center.

    • Develop opportunities for community use of the Youth Center.

    • Oversee maintenance of center equipment and technology.

    • Responsible for knowledge and information regarding diverse funding streams and trends for service needs in the area.

    • Meet with GIV staff and outside agency members when appropriate to increase youth and partner participation.

    • Will work with Regional Coordinator of Youth Services in the development of the budget and with the financial management of the youth programs.

    • May assist in making presentations to various community organizations, school systems, local Court Service Units, Community Service Boards, and other vocational rehabilitation agencies.

    • Maintains knowledge and information regarding trends and participates in area business network opportunities.

    • Serve as the representative of the responsible programs in community outreach, resource development, and networking activities in order to grow and market the programs.

    • Build effective linkages and positive working relationships with community partners, service providers, and collaborating agencies.

    • Provide regular and thorough program monitoring and oversight as directed by the Regional Coordinator of Youth Services through reporting processes, staff meetings, direct observation, and other strategies.

    • Will perform recordkeeping functions to track monthly and year to date numbers of participants receiving services at the youth center.

    • Cognizant of safety and health requirements, reports/corrects violations and assists with administering CPR, first-aid, and medication as necessary. Maintains appropriate certifications in CPR, first-aid and other health and safety as required.

    • Maintain confidentiality as it pertains to participants as per HIPAA and legal/regulatory requirements.

    • Works directly with personnel at all levels and maintains an open door policy for those seeking assistance.

    • Assist with development of additional services as needed.

    • Assists in other areas as needed and requested.



    • Accomplishment of assigned tasks

    • Operating Budget

    • Number of participants served

    • Program growth


    Experience, Competencies and Education

    Bachelor’s degree (BA or BS) or equivalent; or two to five years related experience and/or training; or equivalent combination of education and experience. Experience preferred in dealing with disabled populations.


    Language Skills

    Ability to read, analyze and interpret the most complex documents relating to human rights. Ability to respond effectively to the most sensitive inquiries or complaints.


    Mathematical Skills

    Ability to perform basic mathematical equations.


    Reasoning Ability

    Ability to apply principles of logical thinking to a wide range of practical problems. Ability to deal with a variety of abstract and concrete variables.



    • A valid driver’s license and the ability to provide proof of insurance is required to drive a personal car on company business. Additionally, an acceptable motor vehicle record based on Goodwill guidelines is required to drive a company vehicle or to transport program participants.

    • First-aid/CPR

    • Other health and safety training as required


    Goodwill offers a competitive salary and benefits for full time employees such as medical, dental, vision, life, retirement, educational reimbursement, EAP, STD, LTD, and PTO. We offer retirement and EAP benefits for part time employees.


    “Helping people and families in our communities achieve a better life through work and independence.”


    Goodwill is an equal employment/affirmative action employer.


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