Goodwill Industries of The Valleys, Inc.

  • SWAP Case Manager

    Job ID
    Job Locations
    Location Name
    Roanoke Support Center/Jobs Campus
    Human Services
  • Overview

    Goodwill currently has an opening for a Case Manager for the School to Work Adjustment Program (SWAP). This employee bears the primary responsibility for one-on-one training of participating school program participants.  Must ensure compliance with existing human rights & service guidelines.


    This position will work full time 46 weeks out of the year with a temporary layoff during summer months while schools are not in session. 



    • Perform training site task development for enrolled youth. Establish working relationships with businesses and employers.
    • Complete task analysis of job duties.
    • Assist in screening applicants by reviewing records, observation, interviewing participants. Develop individual program plans with clear and measurable goals with assistance of participant, family and other I-Team members.
    • Assist in determining best job suited to participant by matching task features to individual’s strengths and needs; including accessibility to the job, physical ability, family support, social skills, motivation, and daily living skills. All of these functions must be coordinated with the individual and their choices will be taken into account.
    • Implement lesson plans on vocational and daily living skills training to be used during scheduled classroom sessions.
    • Assist participant/ family in overcoming barriers to successful employment, including benefits and transition planning,.
    • Provides orientation to training site, and co-workers. Advocate for the participant. Provide behavioral skills and ancillary training to prepare for future employment.
    • Work closely with employer/co-workers in the development of a supportive work environment. Train employer/co-worker in disability awareness.
    • Maintain individual data and report progress to other service providers, parents, and schools. Completes written monthly reports.
    • Conduct and participate in meetings as needed which may include GIV staff, school personnel, outside agency members, family members, advocates, etc. to review participant progress, performance or proposed changes in individual program plans. Assist participant/family in accessing community resources. Make referrals as needed.
    • Counsel participants on behavior and performance as necessary, consulting with other GIV staff and assuring required documentation.
    • Responsible for managing assigned case records including the program plan, reviews, progress reports, and other required documentation in accordance with GIV policy and procedure and other applicable standards.
    • Act as Mandated Reporter as defined by the State of Virginia Human Rights Act.
    • As a staff person is responsible for the safety of those students in his/her charge via implementation of the safety procedures and policies of the organization.
    • Maintain confidentiality as it pertains to participants.
    • Maintain knowledge of and participation in CARF procedures.



    • Must have a valid State of Virginia driver’s license, be able to provide proof of insurance and have a DMV record with a minimum 3+ points to transport clients.
    • May be required to drive a van to and from training sites.
    • Accomplishes all tasks as appropriately assigned or requested for successful completion of the mission of GIV.


    Experience, competencies and Education

    • Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

    Language Skills

    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports.

    Mathematical Skills

    • Basic Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    Reasoning Ability

    • High Skills:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Other Skills

    • Basic knowledge of computer use, basic record-keeping skills, good time management
    • The ability to establish and maintain effective working relationships with participants, families, staff and business and community agencies.
    • The ability to be empathic to the psychological and physical needs of the participant.
    • Must be able to successfully complete State background investigation and drug screen.




    Must be able to successfully complete the following in-house training within the first 90 days of employment:

    • CPR
    • First Aid
    • MR Orientation
    • Human Rights Training
    • Mandated Reporting
    • On-line supported employment certificate
    • Valid State of Virginia driver’s license and proof of insurance

    “Helping people and families in our communities achieve a better life through work and independence.”


    Equal employment/Affirmative action employer.


    Goodwill offers a competitive salary and benefits for full time employees such as medical, dental, vision, life, retirement, educational reimbursement, EAP, STD, LTD, and PTO. We offer retirement and EAP benefits for part time employees.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed