Goodwill Industries of The Valleys, Inc.

  • Direct Support Professional

    Job ID
    Job Locations
    Location Name
    Goodwill Roanoke Support Center/Jobs Campus
    Human Services
  • Overview

    Goodwill currently has an opening for a Direct Support Professional. The Direct Support Professional primary responsibilities are supervising and working with individuals enrolled in the Medicaid programs to ensure the daily completion of programs, meeting individual needs, and detailed documentation of performance and progress. Must ensure compliance with existing human rights, services guidelines, regulations, and safety policy and procedures for effective individual management.


    • Provide direct supervision to all program individuals and responsible for assuring supervision is present at all times.
    • Provide First Aide, CPR, and/or medication administration assistance as needed to program individuals ensuring proper documentation of all injuries and accidents. Maintain a discipline and safe working environment by teaching and practicing safe work habits and enforcing safety policies and procedures.  Responsible for reporting/correcting violations. 
    • Acts as a Mandated Reporter as defined by the State of Virginia.
    • Maintain individual rights, advocacy, and confidentiality of individuals protected health information as required by HIPAA in all aspects of job duties and performance.
    • Provide program services to meet individual needs. Develop and teach life skills training classes and community outings for individuals or as required by program structure.
    • Responsible for the individualized provision of services to individuals enrolled in Group Day, Community Engagement, or Community Coaching services. Services may include but are not limited to the development of individualized community based activities for those individuals receiving Community Engagement and Community Coaching services. This may include the position spending periods of times of 3 hours or more in the community on a daily basis.
    • Will provide safe and reliable transportation from facility to the designated community sites for individuals using a company vehicle.
    • When transporting individuals the employee is expected to abide by all federal, state, and local laws and regulations while operating a motor vehicle.
    • Manage individual files in accordance with GIV records management policy and current regulations as provided by the Department of Medical Assistance (DMAS), the Department of Behavioral Health and Developmental Services (DBHDS), and Office of Licensure.
    • Participate in GIV meetings, trainings events, and/or community activities as needed and requested.
    • Provide program services to meet individual needs.
    • Responsible for the individuals and their production tasks, responsible for all aspects of training and one-on-one assistance if required. Judgment to be made determining effective skill levels of individuals as it relates to job assignment, whether operating in Center or Community Based programs.
    • Complete weekly summaries of progress for assigned caseload. Written documentation such as daily activity logs and individual’s outcomes, continuation notes, and other pertinent documentations are to be completed as required with Medicaid Regulations and in compliance with HIPPA and confidential laws and regulations.  .
    • Follow and ensure guidelines of positive behavior support plans as well as documentation of any behaviors as they occur.
    • Consult on a daily basis with supervisor and case managers regarding individual performance, behavioral progress/intervention, and other related issues. Assist in the provision of on-going assessments and support for assigned caseload.  Make recommendations for disciplinary action, performance reviews, and need for staff assistance to identify on-going support needed.
    • Attend service planning and other meetings as needed.
    • Record individual’s attendance daily and monthly.
    • Discuss individual’s performance, progress or any other problems with Day Support Specialist & assist with implementation of programs.
    • Assist individuals at break and lunch time.
    • Accompany individuals to bus/transportation and document arrival and departure time.
    • Toileting and feeding of individuals, as required by individual functioning level.




    Education, Experience and Competencies

    High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience


    Language Skills

    Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


    Mathematical Skills

    Basic Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 


    Reasoning Ability

    Intermediate Skills:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.



    • Must be able to successfully complete FBI and State background investigation and drug screen.
    • Must be able to successfully complete the Virginia Department of Social Services registry search.
    • Must be able to successfully complete the Virginia Department of Behavioral Health and Developmental Services fingerprinting and background check.
    • Must be able to successfully complete a Tuberculosis screening within 30 days of employment.



    • Valid State of Virginia driver’s license and proof of insurance required to drive personal car on company business.
    • Additionally, 3+ point DMV record required to drive company vehicle.

    • Must be able to successfully complete the following in-house training within the first 15 days of employment:
    • Orientation (Objectives and philosophies of Goodwill Industries of the Valleys)
    • Employee Compliance Update (Confidentiality practices)
    • Human Rights orientation and practices
    • Applicable Personnel Policies
    • Emergency Preparedness Procedures
    • Person Centeredness Training
    • Bloodbourne Pathogen Training (Infection Control Practices and Measures)
    • Pandemic Flu Training
    • Intellectual Disabilities Orientation
    • Mandated Reporter Training
    • EEO and Harassment

    • Must be able to successfully complete the following in-house training upon hire and within a reasonable time period:
    • CPR/First Aid
    • Therapeutic Options Behavior Intervention Program Training
    • Medication Administration Assistance Training
    • Mental Health First Aide Training


    Goodwill offers a competitive salary and benefits for full time employees such as medical, dental, vision, life, retirement, educational reimbursement, EAP, STD, LTD, and PTO. We offer retirement and EAP benefits for part time employees.


    “Helping people and families in our communities achieve a better life through work and independence.”


    Equal Opportunity/Affirmative Action employer.


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