Goodwill Industries of The Valleys, Inc.

E-Commerce Clerk

Job ID
2017-2201
US-VA-Roanoke
Roanoke Support Center/Jobs Campus
Category
E-Commerce

Overview

Employees of Goodwill go to work each day just like everyone else.  They stock shelves in retail stores, drive trucks, balance spreadsheets in accounting, manage people and much more.  They earn their paycheck just like everyone else.  But at the same time they are also earning a second paycheck.  They are helping fund, through their work, training and job programs what will put people with employment barriers in our community back to work.

Goodwill has an opening for an E-commerce Clerk for Shopgoodwill (SGW) in Roanoke. This position will perform a variety of operational functions in support of GIV’s E-Commerce store.  Responsible for processing, inspecting, photographing, listing, picking, packing, shipping, and sorting E-Commerce item donations, as well as delivering prompt, courteous, and consistent customer service and order delivery.

Responsibilities

Customer Satisfaction:

  •   Provide excellent customer service to all internal and external customers according to Goodwill standards.
  •   Respond to customer inquiries (calls, emails/tickets, and feedback ratings/reviews) in a timely and courteous manner.
  •   Escalate irate customer complaints to management.

 

Photography:

  •   Photograph clear and detailed pictures of sellable items utilizing digital camera.
  •   Edit, crop, transfer and upload photographs using designated software and equipment.
  •   Identify and report problem stores to management (poor quality, wrong types of product, abuse of supplies, etc.)
  •   Maintain appropriate and accurate records as required by their workstation.  Maintain item flow to support a minimum of 3 full-time employees listing items.  Meet productivity requirements as outlined by management.

 

Listing:

  •   Clean and test products as needed using designated equipment.
  •   Utilize appropriate search engines and other online auction sites to ensure suitable item descriptions to maximize the exposure and value.  Keep research time to a minimum.
  •   Prepare well-written, accurate, creative, effective, and articulate descriptions of items.  Use proper English grammar and spelling.
  •   Accurately stock inventory through both the inventory management software and the physical location.
  •   Adhere to all quality standards as outlined by the marketplaces and management.
  •   Identify and report problem stores to management (poor quality, wrong types of product, abuse of supplies, etc.)
  •   Purge inventory as directed by management, ensuring accurate picking and labeling.
  •   Maintain appropriate and accurate records as required by their workstation.  Meet productivity requirements as outlined by management.

Fulfillment:

  •   Print orders by priority (expedited first, etc.).
  •   Accurately pick, pack, and ship inventory, ensuring customer requests are followed, appropriate packaging materials are used, and packages are ready for courier pick-up at indicated times.
  •   Identify and report listing errors to management (poor quality, wrong title, missing components, wrong inventory location, etc.).
  •   Accurate submission of courier documentation.
  •   Maintain appropriate and accurate records as required by their workstation.  Ensure orders are shipped within marketplace requirements.  Meet productivity requirements as outlined by management.

General Duties and Housekeeping:

  •   Identify rare, collectible and/or unique items which will generate online sales and separate donations per established procedures into categories that include SGW, eBay, NeatOScan (books/media), bale/salvage, processed, and discarded items.
  •   Preplan for adequate supply of donated goods and supplies by notifying team leader when merchandise is low.
  •   Demonstrate adaptability.
  •   Remove trash and operate compactor.  Move rolling blue buggies and/or move gaylord boxes with a pallet jack.  Use safe practices for operating equipment.
  •   Attend all meetings and training sessions/classes as scheduled.
  • Work habits should include: regular attendance, punctuality, teamwork, initiative, willingness

Qualifications

Education, Experience and Competencies

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.  Experience selling through online auction sites is preferred.

Language skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other

Ability to type a minimum of 40 WPM.  Good knowledge of one or more Goodwill product lines (ie, glassware, musical instruments, jewelry, etc.) is preferred.  Computer confidence, specifically with online search engines, online auction sites and other popular shopping sites (ie Amazon.com), and Microsoft Office products is required. 

CERTIFICATES, LICENSES, REGISTRATIONS:

  •   Valid State of Virginia driver’s license and proof of insurance required to drive personal car on company business

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear.  The employee must be able to stand for long periods.  The employee must frequently lift up to 50 pounds and/or move up to 50 or more pounds with and/or without assistance.  Occasionally required to push or pull 400 lbs. utilizing a wheeled container or pallet jack.  Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to outside weather conditions.  Frequently exposed to dust, odors, and chemicals.  The noise level in the work environment is usually moderate to loud.

Goodwill offers a competitive salary and benefits for full time employees such as medical, dental, vision, life, retirement, educational reimbursement, EAP, STD, LTD, and PTO.  We offer retirement and EAP benefits for part time employees.

“Helping people and families in our communities achieve a better life through work and independence.”

 Equal Opportunity/Affirmative Action employer.

 

  

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