Goodwill Industries of The Valleys, Inc.

Organizational Employment Case Manager - WTS

Job ID
Roanoke Support Center/Jobs Campus
Human Services


Goodwill Industries of the Valleys has an opening for an Organizational Employment Case Manager at our Roanoke Jobs CampusThe Case Manager bears the primary responsibility for working with participants enrolled in designated programs and assigned to their caseloads.  Case manager will ensure compliance with human rights regulations and service guidelines while adhering to policies, procedures, and other standards applicable to the programs.  Case Manager will advise the organization as to the most efficient program for effective participant management.


  • Responsible for the safety of those participants in his/her charge via implementation of the safety procedures and policies of the organization. Responsible for reporting/correcting violations.  Assists with administering CPR, First Aid, and medication as necessary.
  • Acts a Mandated Reporter as defined by the State of Virginia.
  • Maintain participant rights and confidentiality in all aspects of job duties and performance.
  • Maintain knowledge and implementation of agency, CARF and licensure policies and procedures as it relates to the specific participant service.
  • Maintain work requirements for ISO (Western Division only).
  • Assist in coordination of services to meet individual participant needs.
  • Responsible for reviewing treatment and training to ensure that services are effectively carried out.
  • Develop individual program/service plans for participants of the program that contains clear and measurable goals and objectives, including Individual Services Authorization Requests (ISARs), medical updates and releases.
  • Meet with GIV staff, outside agency members, family members and advocates when appropriate to review participant progress, performance or proposed changes in treatment.
  • Counsel participants on behavior and performance as necessary, consulting with other GIV staff and assuring required documentation is accomplished.
  • Responsible for managing assigned case records including the program plan, reviews and progress reports, and other required documentation in accordance with GIV policy and procedure and other applicable standards.
  • Conducts vocational and life skills training classes to engage and train participants as necessary.
  • Participate in the participants interdisciplinary team meetings.
  • Consults with Participant Services Director on a daily basis
  • Assists with monthly billing and invoicing of participants
  • Assists with referrals and intake of new participants.


Experience, Competencies and Education

Bachelor’s degree (B.A.) from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.  Experience preferred in dealing with disabled populations.


Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Mathematical Skills

Basic skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


Reasoning Ability

High Skills:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions and furnish in written, oral, diagram or schedule form.


Other Skills

Basic knowledge of computer use, basic record-keeping skills, good time management




  • Valid State of Virginia driver’s license and proof of insurance required to drive personal car on company business.  
  • Additionally, 3+ point DMV record required to drive company vehicle.  
  • Must be able to successfully complete FBI and/or State background investigation and drug screen.
  • Must be able to successfully complete Medication Administration Training.
  • Must be able to successfully complete the following in-house training within the first 90 days of employment:
    • CPR
    • First Aid
    • MANDT
    • MR Orientation
    • Human Rights Training
    • Mandated Reporting
    • Must become knowledgeable and trained in behavior supports specific to the participants served.



Goodwill offers a competitive salary and benefits for full time employees such as medical, dental, vision, life, retirement, educational reimbursement, EAP, STD, LTD, and PTO.  We offer retirement and EAP benefits for part time employees.


“Helping people and families in our communities achieve a better life through work and independence.”


Equal employment/Affirmative action employer.



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