Goodwill Industries of The Valleys, Inc.

Sales Supervisor Full Time

Job ID
2017-2008
US-VA-Roanoke
Hollins Store
Category
Retail Sales

Overview

Employees of Goodwill go to work each day just like everyone else. They stock shelves in retail stores, drive trucks, balance spreadsheets in accounting, manage people and much more. They earn their paycheck just like everyone else. But at the same time they are also earning a second paycheck. They are helping fund, through their work, training and job programs what will put people with employment barriers in our community back to work.

 

Goodwill has an opening for a Sales Supervisor. The Sales Supervisor will assist the Store Manager and Assistant Store Manager to insure the proper operation of the Retail or Outlet store. In the absence of the Store Manager/Assistant Store Manager, the Sales Supervisor will perform all the specific duties required of the manager with the exception of hiring or terminating employees, payroll and writing and issuing corrective actions and evaluations.

Responsibilities

People Management

  • Supports team work atmosphere. Drives positive reinforcement and motivation to all associates.
  • Ensures compliance of employees with established safety, policies, procedures, security, sales, productivity and record keeping procedures and practices.
  • Assist with training employees.
  • Provides input to the manager regarding employee performance.  
  • Performs work of fellow employees on an as needed basis.

Customer Satisfaction

  • Provides and promotes exceptional customer service for internal and external customers using the AIM customer service program to insure repeat shoppers and donors.
  • Leads and directs staff using the AIM customer service program to resolve customer dissatisfaction.
  • Resolves customer complaints or inquiries appropriately and provides notification to production manager/store manager.

Sales Floor 

  • Supervises all aspects of the sales floor engaged in selling donated items.
  • Supports the Sales Associates by processing transaction voids, refunds and other customer service needs.
  • Oversees quality and quantity of goods going to sales floor.
  • Reviews sales and product levels in each department to identify areas of opportunity.
  • Monitors warehouse inventory for additional sales opportunities.
  • Monitors supply levels of merchandise bags and supplies needed for the cash registers.
  • Oversees purge of merchandise insuring all commodities are being purged properly.
  • Oversees floor inventory and notifies Production Manager of additional commodity needs.
  • Maintains a clean and safe environment at the entrance of the store and the parking lot. This includes store front windows.
  • Responsible for floor recovery throughout the day. Expects a clean and pleasant shopping environment.

Production Floor 

  • Supervises all aspects of the production area engaged in receiving and processing donated merchandise.
  • Ensures that daily productivity goals are met in all commodities and reports deficiencies to production manager.
  • Oversees quality and quantity of goods going to sales floor.
  • Reviews sales in each department to identify areas of opportunity.
  • Monitors warehouse inventory for additional sales opportunities.
  • Appraises and prices house wares, furniture and “mark-up” textiles with the intent of maximizing sales.

Safety/Compliance

  • Opens and closes the retail store on time and in a safe manner for all opening and closing staff.
  • Is designated as a responsible key holder of the store.
  • Delivers bank deposits to the bank and documents completed deposits as required.
  • As assigned, conducts store safety meetings monthly or as required that includes recall notice information.
  • Monitors store safety and compliance records with current posting. Performs required safety drills and accident procedures in the absence of Store Manager or as assigned.
  • Ensures that all items found on the sales floor that are considered recalled are removed, recorded on the recall activity log and properly disposed of.
  • Stay current with recall notices provided thru store email sent from the CPSC.
  • Insures timely and correct submission of incident/accident reports to the appropriate departments

Qualifications

 

High school diploma or general education degree (GED); with a minimum of 6 months of management experience, supervisory experience and/or training experience preferred; or equivalent combination of education and experience. Computer skills, including Microsoft Office and web based programs desired. Goodwill retail experience may replace supervisory experience requirement.

 

Language skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

 

Mathematical skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 

Reasoning ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

CERTIFICATES, LICENSES, REGISTRATION

  • Valid Virginia State driver’s license and proof of insurance required to drive personal car on company business.
  • CPR certified; training provided by GIV.
  • Forklift certification required for Outlet Store; training provided by GIV.

 

Physical demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Occasionally, push or pull up to 400 pounds utilizing a wheeled container or pallet jack will be required. For Outlet Store operations, the employee is required to operate a forklift and tipping machine to load and unload containers for placement onto the sales floor. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

 

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to weather conditions.

The noise level in the work environment is moderate.

 

Goodwill offers a competitive salary and benefits for full time employees such as medical, dental, vision, life, retirement, educational reimbursement, EAP, STD, LTD, and PTO. We offer retirement and EAP benefits for part time employees.

 

“Helping people and families in our communities achieve a better life through work and independence.”

 

Equal Opportunity/Affirmative Action employer.

 

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